1st let me say, my personal experience was fine. Living Social oil change with 80?pt inspection... 2 for $40....can't beat it. Sitting in the waiting room was somewhat unsettling listening to complaints from the customers waiting for their vehicles. One claimed to have been there almost 3 hours and the other 1.5 before their cars were even looked at. One customer talked about how they had kept her car 3 days before diagnosing it...I braced myself for an extremely long wait, but had a book with me and the hour just flew by. I have a tiny gnawing worry that the inspection never really happened, but since I didn't pay for it, I guess I have no rights to worry, correct? Will be back for my second oil change in about 6 months (I don't put that many miles on my car) and will have a better feel for it then, but overall, I'm a happy new customer and would go back. Antonio(?) seemed knowledgeable and courteous and appears (from the wall art) to be certified in all things mechanical!